Shipping Policy
All orders usually ship within 6-10 business days. [Working days in the USA] [Nights/Weekends/Holidays are not included]
USPS is the shipping carrier I use. Once your item is dropped at the post office a confirmation will be emailed to you for you to track your package.
I can not not guarantee a shipment by any date. All items are handmade and this should be taken into consideration when purchasing your order.
::Rush:: I do not rush items for any reason. I work alone, hand making all of my hair items, and even for items not handmade, such as weft, tape, or fusion iron; I process orders in the order in which they are received. Please do not order if you are unable to wait 6-10 business days as this waste production time for other buyers patiently waiting; and also waste my funds and materials for orders you cancel.
Can I exchange my order? Yes, you may, but I do charge 20% exchange fee since these items are mostly custom; Why? Because making these take time and money, so when you exchange, I need to re-do the whole process which is time and processing and cost :( Also, these may just sit here and I can not resell them if no one else wants what you ordered. The package must be sealed and un-opened. You will be need to ship the item back at your own expense. Shipping of the new item is included in the 20% fee. If exchanging for a totally different item, then you will need to pay the difference.
Can I cancel my order? Yes, you may, but I do charge a 15% cancellation fee since this is my production time. Please understand that this is why my estimate is 6-10 business days, because I am only 1 person, not a robot; and when people order, most items are custom, as I offer a lot of different options, so I waste money and time getting the items needed to produce your order, and this slows down production for other customers waiting to get their package. Please be considerate and do not order if you do not think you can keep your commitment. If you have any other questions, feel free to contact me.
Message: This message was in no way to be rude or offend anyone. I am very honest and straight forward and some people are inconsiderate. Please do not let this discourage you as I will work harder for you and do all that I can to make sure you are happy with your hair. Thanks so much for your support and understanding. It means a lot!
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